Returns & Exchanges

At Mitchell Brands, we want you to be completely satisfied with your skincare journey; if a product doesn't meet your expectations, you can return it within 30 days of purchase. Please ensure items are in their original packaging and meet our safety standards for a seamless refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the specific reason for your return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original boxes to prevent damage during transit and include a copy of your packing slip.

• 3.
  Ship the Product

  Affix the provided return label or use a trackable shipping service to send the package back to our fulfillment center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.